Troubleshooting and Problems

Get help with troubleshooting issues in version 1.10.x

Please read before requesting assistance
- Troubleshooting and Problems please read
- ntozier started Nov 7, 2016
- When requesting assistance please always include the version of osTickets you are using. Most of the system information that we need is located at: Admin panel -> Dashboard ->...
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osticket some pjax not work
- osTicket 1.10.x (End Of Life) Troubleshooting and Problems
- luanzhiyong replied Sep 19, 2024
5 replies
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Reopen but not reassign?
- osTicket 1.18.x (Stable) Troubleshooting and Problems osTicket 1.10.x (End Of Life) Troubleshooting and Problems
- cuongduong replied Jun 10, 2024
8 replies
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No plugin showing in Admin panel - Manage/Plugin Section even though installed File Storage plugin
- Troubleshooting and Problems
- ntozier replied Mar 15, 2024
5 replies
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TIckets when closed are assigned to a person who close it and can't be reassigned
- Troubleshooting and Problems
- eksoft replied Mar 7, 2024
12 replies
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Blank Page When the user adds their email address in the profile
- Troubleshooting and Problems
- KevinTheJedi replied Nov 16, 2023
5 replies
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Error in integration with zabbix
- osTicket 1.10.x (End Of Life) Troubleshooting and Problems
- KevinTheJedi replied Nov 1, 2023
23 replies
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How to link youtube video into my landing page?
- osTicket 1.10.x (End Of Life) Troubleshooting and Problems
- joshuariyeba replied Sep 12, 2023
7 replies
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ost_session insane size
- Troubleshooting and Problems
- yousei replied Jul 31, 2023
9 replies
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URL Rewrite Problem after upgrading Synology-hosted osTicket Package
- Troubleshooting and Problems
- nehavilas replied Jul 15, 2023
25 replies
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Tickets time is not shown correctly
- Troubleshooting and Problems
- jase replied Jun 13, 2023
36 replies
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Helptopics wont generate data after adding new forms
- osTicket 1.10.x (End Of Life) Troubleshooting and Problems
- ntozier replied Jun 10, 2023
5 replies
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Duplicidad de Tickets mediante correos electrónicos.
- Troubleshooting and Problems
- myrod18 replied Jun 7, 2023
23 replies
message body is empty
- osTicket 1.10.x (End Of Life) Troubleshooting and Problems
- ahmedfathy replied Mar 9, 2023
12 replies
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ticket closed only after assigned to agent
- osTicket 1.10.x (End Of Life) Troubleshooting and Problems
- KevinTheJedi replied Feb 13, 2023
3 replies
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Teams vs Departments
- Troubleshooting and Problems
- KevinTheJedi replied Jan 10, 2023
12 replies
(empty) ticket thread when coming from certain email addresses
- osTicket 1.10.x (End Of Life) Troubleshooting and Problems
- valsorim75 replied Oct 12, 2022
36 replies
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Versão Os Ticket 1.9.14
- osTicket 1.10.x (End Of Life) Troubleshooting and Problems
- NikolasLopesBR replied Sep 16, 2022
2 replies
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Upgrading from 1.10.4
- osTicket 1.10.x (End Of Life) Troubleshooting and Problems
- fra81 replied Sep 3, 2022
11 replies
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Canned Response Variable for the Staff user.
- Troubleshooting and Problems
- Birchpeter replied Aug 10, 2022
5 replies

Troubleshooting and Problems

Get help with troubleshooting issues in version 1.10.x

Please read before requesting assistance

osticket some pjax not work

Reopen but not reassign?

No plugin showing in Admin panel - Manage/Plugin Section even though installed File Storage plugin

TIckets when closed are assigned to a person who close it and can't be reassigned

Blank Page When the user adds their email address in the profile

Error in integration with zabbix

How to link youtube video into my landing page?

ost_session insane size

URL Rewrite Problem after upgrading Synology-hosted osTicket Package

Tickets time is not shown correctly

Helptopics wont generate data after adding new forms

Duplicidad de Tickets mediante correos electrónicos.

message body is empty

ticket closed only after assigned to agent

Teams vs Departments

(empty) ticket thread when coming from certain email addresses

Versão Os Ticket 1.9.14

Upgrading from 1.10.4

Canned Response Variable for the Staff user.