So, I have a problem with my ticket. When an agent closes a ticket and the user reply this ticket, it will reopen but not reassign to the agent. So, have any option for that?
Reopen but not reassign?
11 days later
KevinTheJedi I tried and it works but only when I use an administrator account. Am I missing something for the agent account? Below is my setting:
Thank you.
What do you mean by “when I use an admin account”? The admin can be auto-assigned but agents cannot?
Cheers.
- Edited
you can see that when i assign to admin, it will auto reassign when ask again after close. But 
it not for normal agent
KevinTheJedi i got it. But if you disable this, this agent can see all department tickets. I want only to see their ticket not all. Is it available?
- Best Answerset by KevinTheJedi
This is simply how the logic works. We check the assignment limitation in the Staff::isAvailable() function. You can always modify the code to your liking however you should always be very careful as it could have unintended consequences. Essentially you will proceed at your own risk.
You could instead create a single Department specifically for Agents that you don’t want to see all Tickets and then disable the limit access setting for the Agents. This way they would only be able to see Tickets in that one Department (which should be zero) and they can still be assigned and re-assigned on reopen.
Cheers.
KevinTheJedi thank you so much