Thank you kind sir! Would I provide the raw email headers here in this thread or do I need to open a ticket directly with osTicket?
Doesn't seem to be email specific as the same email address works fine from Web Email or Outlook on pc but when replying on iPhone the body is stripped out.
Current work flow:
1. Customer clicks on my Help Desk link inside my Shopify App. Customer creates the ticket on customer ticket web form of course I will see the body correctly at this point but as we reply back and forth via email and if the user is using their iPhone to reply the body will be stripped out.
2. Customer clicks on Get Support link on the Shopify App Store when viewing my App Description. This is a form provided by Shopify and it comes from email@example.com and this fails to deliver the body everytime.
Again all emails sent also come into my Desktop Outlook intact and I can copy and paste the content over into the ticket to update it. That is not that big of a deal but customer gets auto-reply with link to view ticket online and until I update the ticket it will say (empty) and they will think something went wrong and re-send their reply.
I have tested over and over for about 80 hours LOL Dang It...
Also, I have setup a second TEST help desk on another domain and it does the same thing. I'm thinking I might upgrade to the latest osTicket and see if the same issue occurs.
Again, please advise where I can provide the raw email headers of the ones that deliver without the body.
Thank you very much!