This mod is in Spanish so you can edit it to ur lang and also i change Perms to allow all the members edit the tickets.

in include/class.ticket.php after:

function getOpenTicketsByEmail($email){

$sql='SELECT count(*) as open FROM '.TICKET_TABLE.' WHERE status='.db_input('open').' AND email='.db_input($email);

if(($res=db_query($sql)) && db_num_rows($res))

list($num)=db_fetch_row($res);

return $num;

}

ADD:

/*Added by OSegura*/function update($var,&$errors) {

global $cfg,$thisuser;

$fields=array();

$fields = array('type'=>'string', 'required'=>1, 'error'=>'Name required');

$fields = array('type'=>'email', 'required'=>1, 'error'=>'Email is required');

$fields = array('type'=>'text', 'required'=>1, 'error'=>'Reason for the update required');

$fields = array('type'=>'string', 'required'=>1, 'error'=>'Subject required');

$fields = array('type'=>'string', 'required'=>1, 'error'=>'enterprise required');

$fields = array('type'=>'string', 'required'=>1, 'error'=>'cargo required');

$fields = array('type'=>'int', 'required'=>0, 'error'=>'Invalid Priority');

$fields = array('type'=>'phone', 'required'=>0, 'error'=>'Valid phone # required');

/*$fields = array('type'=>'date', 'required'=>0, 'error'=>'Invalid date - must be MM/DD/YY');*/

$params = new Validator($fields);

if(!$params->validate($var)){

$errors=array_merge($errors,$params->errors());

}

if($var){

if($this->isClosed())

$errors='Duedate can NOT be set on a closed ticket';

elseif(!$var || strpos($var,':')===false)

$errors='Select time';

elseif(strtotime($var.' '.$var)===false)

$errors='Invalid duedate';

elseif(strtotime($var.' '.$var)<=time())

$errors='Due date must be in the future';

}

//Make sure phone extension is valid

if($var ) {

if(!is_numeric($var) && !$errors)

$errors='Invalid phone ext.';

elseif(!$var) //make sure they just didn't enter ext without phone #

$errors='Phone number required';

}

          if(!$errors){
             $sql='UPDATE '.TICKET_TABLE.' SET updated=NOW() '.
                  ',email='.db_input($var).
                  ',name='.db_input(Format:($var)).
                  ',subject='.db_input(Format:($var)).
				  ',enterprise='.db_input(Format:($var)).
				  ',cargo='.db_input(Format:($var)).
                  ',phone='.db_input($var).
                  /*',phone_ext='.db_input($var?$var).*/
                  ',priority_id='.db_input($var).
                  /*',duedate='.($var?db_input(date('Y-m-d G',Misc:($var.' '.$var))):'NULL');*/
             /*if($var) { //We are setting new duedate...
                 $sql.=',isoverdue=0';
             }*/
             $sql.=' WHERE ticket_id='.db_input($this->getId());
             //echo $sql;
             if(db_query($sql)){
                 $this->postNote('Ticket Edit',$var);
                 $this->reload();
                 return true;
             }
         }
         return false;

}/*Added by OSegura*

you can modify the phone_ext comment part

in staff/viewticket.inc.php after:

<tr>

<td class="msg">

Ticket #<?php echo $ticket->getExtId()?> <a href="tickets.php?id=<?php echo $id?>" title="Reload/refresh"><span class="Icon refresh"> </span></a>

if you have the print mod you can do it after the print mod or before the "first, last" mod.

ADD:

Added by OSegura<? if($thisuser->canEditTickets() || ($thisuser->isManager() && $dept->getId()==$thisuser->getDeptId())) { ?>

<a href="tickets.php?id=<?=$id?>&a=edit" title="Editar Ticket" class="Icon editTicket">Editar Ticket</a>

<?}?>Added by OSegura

in scp/ticket.php after:

if(!$err && $ticket->getId()==$id)

$page='viewticket.inc.php';

ADD:

if(!$errors && $_REQUEST=='edit') { //If it's an edit check permission.

if($thisuser->canEditTickets() || ($thisuser->isManager() && $ticket->getDeptId()==$thisuser->getDeptId()))

$page='editticket.inc.php';

else

$errors='Access denied. You are not allowed to edit this ticket. Contact admin if you believe this is in error';

}/*Added by OSegura*

scp/ticket.php AFTER the break ok case 'postnote'

ADD:

/*Added by OSegura*/case 'update':

$page='editticket.inc.php';

if(!$ticket || !$thisuser->canEditTickets())

$errors='Permiso Denegado. No puede editar tickets';

elseif($ticket->update($_POST,$errors)){

$msg='Ticket editado satisfactoriamente';

$page='viewticket.inc.php';

}elseif(!$errors) {

$errors='Ocurrio error(es)! Intente nuevamente.';

}

break;/*Added by OSegura*