trouble with the accents

PeopleInside

Hi,

I have trouble with the accents, everything we read correctly the message in which apgina main accents, then when I open ticket, write the message and receive the link via email, when I open to see my ticket all the text disappears from

The text disappears from the ticket accents on

How do I fix?

Thank you

AxeraEurope

Hello,

I have the same problem, it's correct at the mail but not at the ticket. (it's the same problem in the MYSQL DB, the texte is cut after the first accent.

A solution?

Please, it's important.

Romain GABRIEL/.

PeopleInside

A Solution

A solution: edit page and save with utf-8 caracter, try now to cancel and inser èàèù or use o' e' u'.

i have resolved in this mode.

Mark, italy

AxeraEurope

Hello,

What Page? Index? And how can I did this manipulation?

Thanks You,

Romain GABRIEL.

PeopleInside

*A solution*

Hi,

index.php is on www.yoursite.extension/osticketdirectory/upload/index.php(www.yoursite.extension/osticketdirectory/upload/index.php) you can edit with one editor who have possibility to select caracter code.. i'm unable to help you more for my little english and becouse i don't know a name of program, i use editor of cpanel in my hoster provider.

When i'm editing the page sistem ask me caracter code: asii, asci, utf8!

i hope you can resolve your problem.

or please ask to your hoster domains.

i hope you will be resolve.

Happy Days!

Mark

Sorry for my little help.

AxeraEurope

All pages?

NB: I have an excellent french (i'm french)

Dvf

anyebody have fix this problems ?

AxeraEurope

For me, messages after accents don't appear. I don't find solution.

Dvf

Nobody to fix this problems with format ?

The problems appears only on email sent , no when poeple post message on the support website.

So , i mean the problems comming from database format .

in france use swedisch_latin

And Osticket Use UTF8

But where can change utf8 for email ?

Because all email with é appears with ?

revertex

solved

After some time, research and trial and error, i think i figured what's wrong.

edit edit //include/pear/Mail/mime.php, and replace ISO-8859-1 by UTF-8

around line 187

'html_charset' => 'UTF-8',

'text_charset' => 'UTF-8',

'head_charset' => 'UTF-8'

I guess because outlook compatibility all outgoing email is converted to ISO-8859-1.

I'm using v1.6rc5.