Edit Emails Sent to User

mannmade

Hello,

How do I edit the different emails that are sent to customer? I want to tell them not to respond to the email but to return to the help desk if they need to continue the thread.

If a user does respond to an email, is the system smart enough to handle this and send it to me as an email?

Thanks

John

scottro

I think what you are wanting is at:

Admin Panel > Emails > Templates > (Then select a template)