Ostickets and departments

tia79

Hi..

I have a question regarding departments. I have 4 different departments and i have 4 different email accounts setup to handle those departments. But all tickets defaults to the first one i added and also when i reply the email say the same as the first. Can anyone help me how to fix this? coz i dont feel good about transfer to different appartments when i get like so many tickets a day.

Thanks,

TIA79