which admin?

rodeored

In the scp admin

System Admin Email Address:

When I start a new ticket an email is sent to this address. How do I turn it off?

In the Alerts & Notices section is a checkbox for Admin Email

Which admin is this suppose to be ? The system admin or staff with admin privileges?

It doesn't seem to effect either. I get emails from the system admin, but not from the staff with admin privileges.

michael.therrien

It's the admin for the Department, if there is no actual "admin" for the department, just choose the system admin (and uncheck the Department Admin box).

Hope this helps!

rodeored

It's the admin for the Department, if there is no actual "admin" for the department, just choose the system admin (and uncheck the Department Admin box).
Hope this helps

I think that explains it, thanks!

michael.therrien

No problem, here to help!

rodeored

It's the admin for the Department, if there is no actual "admin" for the department, just choose the system admin (and uncheck the Department Admin box).
Hope this helps

Actually, after much experimenting, my previous response was wrong.

Under " Alerts & Notices"

New Ticket Alert: Enable Disable

Select recipients

Admin Email | Department Manager | Department Members (spammy)

"Admin Email" does not mean the department manager, nor does it mean any and all admin staff (which is what I originally assumed it meant) . It means "System Admin" The System Admin Email Address is entered a few lines up in the admin control panel. scp/admin.php?t=pref

It really should be corrected to say

System Admin Email | Department Manager | Department Members (spammy)

This can be changed in line 314 of /include/staff|preference.inc.php