Canned Responses

Hello,

When answering a ticket, there is an option for canned responses. How do I add to these?

Also there's an option for signature. Where do I edit that?

Thank you

John

When answering a ticket, there is an option for canned responses. How do I add to these?

Under "Knowledge Base" in the admin CP.

Also there's an option for signature. Where do I edit that?

Whhen logged into the admin CP, you click "My Preference" and then "My Profile".