Troubleshooting and Problems

Get help with troubleshooting issues in version 1.11.x

add annotations in Ticket Queues Manage Custom Queue
- osTicket 1.11.x (End Of Life) Troubleshooting and Problems
- lewi replied May 27, 2019
4 replies
D
Default queues are empty.
- osTicket 1.11.x (End Of Life) Troubleshooting and Problems
- jairorotava replied May 24, 2019
8 replies
K
Disable editing for agents when a ticket is closed.
- osTicket 1.11.x (End Of Life) Troubleshooting and Problems
- ntozier replied May 20, 2019
1 reply
W
Undo a column customization
- osTicket 1.11.x (End Of Life) Troubleshooting and Problems
- ntozier replied May 16, 2019
1 reply
V
Safe to drop cdata tables?
- osTicket 1.11.x (End Of Life) Troubleshooting and Problems
- ntozier replied May 16, 2019
1 reply
A
Sorting Option in Queue not working
- osTicket 1.11.x (End Of Life) Troubleshooting and Problems
- apyash replied May 10, 2019
8 replies
G
Osticket not fetching mails.
- osTicket 1.11.x (End Of Life) Troubleshooting and Problems
- ntozier replied May 9, 2019
10 replies
P
Can not read thai language.When export PDF
- osTicket 1.11.x (End Of Life) Troubleshooting and Problems
- ntozier replied May 8, 2019
1 reply
Queue search fails with criteria: does not have a value
- osTicket 1.11.x (End Of Life) Troubleshooting and Problems
- Dav1d replied May 6, 2019
5 replies
S
Unable to set SMTP for email with 2-Factor Authentication
- osTicket 1.11.x (End Of Life) Troubleshooting and Problems
- ShailendraPhonon replied May 6, 2019
9 replies
S
HTML Based Department Signature
- osTicket 1.11.x (End Of Life) Troubleshooting and Problems
- ShailendraPhonon replied May 2, 2019
2 replies
J
Newly Install osticket agent login not proceeding
- osTicket 1.11.x (End Of Life) Troubleshooting and Problems Installation and Setup Help
- jayjindani07 replied Apr 29, 2019
2 replies
Email template notify overdue don't show %{message}
- osTicket 1.11.x (End Of Life) Troubleshooting and Problems
- ntozier replied Apr 29, 2019
1 reply
C
osTicket v1.11 [Stuck at loading screen]
- osTicket 1.11.x (End Of Life) Troubleshooting and Problems
- captainhelpdesk replied Apr 29, 2019
20 replies
A
Export data showing Number for Heading
- osTicket 1.11.x (End Of Life) Troubleshooting and Problems
- apyash replied Apr 27, 2019
4 replies
A
Tickets showing Duplicate
- osTicket 1.11.x (End Of Life) Troubleshooting and Problems
- apyash replied Apr 26, 2019
8 replies
IMAP Fetched Tickets Not Appearing in Interface
- osTicket 1.11.x (End Of Life) Troubleshooting and Problems
- ntozier replied Apr 25, 2019
5 replies
API Unexpected Data
- osTicket 1.11.x (End Of Life) Troubleshooting and Problems email
- NoahBoegli replied Apr 25, 2019
5 replies
R
Columns not customizable in search
- osTicket 1.11.x (End Of Life) Troubleshooting and Problems
- ntozier replied Apr 24, 2019
5 replies
F
Reopen closed ticket on reply
- osTicket 1.11.x (End Of Life) Troubleshooting and Problems Suggestions and Feedback issue
- ntozier replied Apr 23, 2019
3 replies

Troubleshooting and Problems

Get help with troubleshooting issues in version 1.11.x

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add annotations in Ticket Queues Manage Custom Queue

Default queues are empty.

Disable editing for agents when a ticket is closed.

Undo a column customization

Safe to drop cdata tables?

Sorting Option in Queue not working

Osticket not fetching mails.

Can not read thai language.When export PDF

Queue search fails with criteria: does not have a value

Unable to set SMTP for email with 2-Factor Authentication

HTML Based Department Signature

Newly Install osticket agent login not proceeding

Email template notify overdue don't show %{message}

osTicket v1.11 [Stuck at loading screen]

Export data showing Number for Heading

Tickets showing Duplicate

IMAP Fetched Tickets Not Appearing in Interface

API Unexpected Data

Columns not customizable in search

Reopen closed ticket on reply