Hi

installed 1.11 Latest Release.

Server Details are as below

Apache Version 2.2.31
PHP Version 5.6.35
MySQL Version 5.6.41-84.1
Operating System Linux

Issue is checking in Google Chrome with Windows Operating System

While adding Sorting Option in Custom Queue, its not saving. Attached screenshot

It is fresh Installation.

Steps to recreate issue?

Also it looks to me like you are missing all the defaults.

  1. Admin Panel --> Setting --> Ticket --> Queues
  2. Parent Queue "Division" also not able to add sort Option. Default Sort is selected "None" as there is no parent queue for this "Division"
  3. Now Under Operation We need create sort, Selected Custom Queues Created "Operation" for which parent Queue "Division"
  4. Checked Both Option for sort "None" as well as "Inherit from Parents".
  5. Sorting Tab is selected and Unchecked Inherit Sort option, so New Sort Option is visible.
  6. Now Adding New Sort, its adding, but not saving. Attached Screenshot for this.

Hopefully, this will clear. If need more clarification, pls let me know. will try to share video or PDF for each steps.

There is no default queue called Division. So you must have created it. What settings did you use to create it?

Find attached screenshot of Division queue. However not able to add sorting option in division also and same message coming .


I have no issues making that queue and then giving it a new sort or created date.

Maybe delete your queue and then create a new one.

in Add Sort Option, I have noticed that "Sort Criterion Title" is compulsory field. This is not giving any message while clicking on Save as well as not marked as Compulsory. Attached photo for the same.

However I am also able to add now custom sorting option. Thanks for support.

6 days later
10 days later
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