osticket 1.11
php 7.2
centos 7.x

step to reproduce:
1. edit create custom queues
2. add column due date
3. klik Config
4. add annotations, is overdue
5. save custom queues
6. edit entry and config columm
7. annotations show empty, but if added again, it show double

add annotations in column queue data added, but in edit not appear, and when add entry, it will create double

+----+-------+----------+---------+-------------+------------+----------+-------------------------------------------------------------------------------+----------------------------------------------------------------------------------------------+-------+
| id | flags | name | primary | secondary | filter | truncate | annotations | conditions | extra |
+----+-------+----------+---------+-------------+------------+----------+-------------------------------------------------------------------------------+----------------------------------------------------------------------------------------------+-------+
| 9 | 0 | Due Date | duedate | est_duedate | date:human | wrap | [{"c":"OverdueFlagDecoration","p":"<"},{"c":"OverdueFlagDecoration","p":"<"}] | [{"crit":["isoverdue","set",null],"prop":{"text-decoration":"underline","color":"#ff0000"}}] | NULL |
+----+-------+----------+---------+-------------+------------+----------+-------------------------------------------------------------------------------+----------------------------------------------------------------------------------------------+-------+

@lewi

I'm using the same setup as you except I'm using latest pull from develop-next and it's working just fine for me. I can add a Due Date column, add the Overdue annotation, Save Changes, go to queue, and see the annotation I just added.

Queue Columns

Column Config

Column w/ Annotations

Cheers.

  • lewi replied to this.
    6 days later

    KevinTheJedi Oh ok, will check again with latest pull, but will awaiting osticket-awesome for new release 1.12
    Thanks

    @lewi the new version was released 3 days after he said that. So you could just try upgrading to 1.12.

    • lewi replied to this.
      a month later
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