Osticket 1.11
Php 7.2
Centos 7.x

Email template in want to add last agent response, but no luck
using %{message} and %{note.message} variable not shown correctly

Dear %{recipient},
A ticket, #%{ticket.number} is seriously overdue.

We should all work hard to guarantee that all tickets are being addressed in a timely manner.

Last Update : %{ticket.last_update.humanize}
Due Date : %{ticket.due_date}
Last Message:

%{note.message}

%{ticket.thread.lastmessage}

Signed,
%{ticket.dept.manager.name}