Hi Folks,There's a few articles out there showing how to create tickets through the OSTicket API.One of the ones I found (below) unfortunately had a couple of errors in the script for attachments.http://tmib.net/using-osticket-1812-apiAfter some minor corrections I've been able to get this working to handle attachments when raising a ticket through the API.I'm using PHP 5.4+ and osTicket V1.9+(Script below as php file attachments aren't allowed in this forum)#!/usr/bin/php -q?php## Configuration: Enter the url and key. That is it.# url = URL to api/task/cron e.g # http://yourdomain.com/support/api/tickets.json# key => API's Key (see admin panel on how to generate a key)# $data add custom required fields to the array.## Originally authored by jared@osTicket.com# Modified by ntozier@osTicket / tmib.net// You must configure the url and key in the array below.$config = array( 'url'=>'http://your.domain.tld/api/tickets.json', // URL to site.tld/api/tickets.json 'key'=>'PUTyourAPIkeyHERE' // API Key goes here);# NOTE: some people have reported having to use "http://your.domain.tld/api/http.php/tickets.json" instead.if($config === 'http://your.domain.tld/api/tickets.json') { echo "Error: No URLYou have not configured this script with your URL!"; echo "Please edit this file ".FILE." and add your URL at line 18."; die(); } if(IsNullOrEmptyString($config) ($config === 'PUTyourAPIkeyHERE')) { echo "Error: No API KeyYou have not configured this script with an API Key!"; echo "Please log into osticket as an admin and navigate to: Admin panel -> Manage -> Api Keys then add a new API Key."; echo "Once you have your key edit this file ".FILE." and add the key at line 19."; die();} # Fill in the data for the new ticket, this will likely come from $POST.# NOTE: your variable names in osT are case sensiTive. # So when adding custom lists or fields make sure you use the same case# For examples on how to do that see Agency and Site below.$data = array( 'name' => 'John Doe', // from name aka User/Client Name 'email' => 'john@gmail.com', // from email aka User/Client Email 'phone' => '1234567890', // phone number aka User/Client Phone Number 'subject' => 'Test API message', // test subject, aka Issue Summary 'message' => 'This is a test of the osTicket API', // test ticket body, aka Issue Details. 'ip' => $SERVER, // Should be IP address of the machine thats trying to open the ticket. 'topicId' => '1', //BUGFIX: there was a semi-colon instead of a comma // the help Topic that you want to use for the ticket //'Agency' => '58', //this is an example of a custom list entry. This should be the number of the entry. //'Site' => 'Bermuda'; // this is an example of a custom text field. You can push anything into here you want. 'attachments' => array( array( // BUGFIX: there was a semi-colon instead of comma after base64 'savedname.mp3' => 'data/mpeg;base64,' . base64_encode(file_get_contents('/path/to/attachment.mp3')), /* savedname.mp3 is the display name the file will have in the ticket This example attaches a mp3 (voicemail) to the ticket but the method is the same for other files just change the 'audio/mpeg' to another file type '/path/to/attachment1.mp3' is the file path for the attachment if you want to use a file from a stream or remote URL you can add a line in before declaring the $data array to do something like this ?php file_put_contents('/path/to/attachment.mp3', fopen('http://www.example.com/file.mp3', 'r')); ? it does require the /path/to/ directory to be chmod 777 (writable) */ ) );#pre-checksfunction_exists('curl_version') or die('CURL support required');function_exists('json_encode') or die('JSON support required');#set timeoutset_time_limit(30);#curl post$ch = curl_init();curl_setopt($ch, CURLOPT_URL, $config);curl_setopt($ch, CURLOPT_POST, 1);curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($data));curl_setopt($ch, CURLOPT_USERAGENT, 'osTicket API Client v1.8');curl_setopt($ch, CURLOPT_HEADER, FALSE);curl_setopt($ch, CURLOPT_HTTPHEADER, array( 'Expect:', 'X-API-Key: '.$config));curl_setopt($ch, CURLOPT_FOLLOWLOCATION, FALSE);curl_setopt($ch, CURLOPT_RETURNTRANSFER, TRUE);$result=curl_exec($ch);$code = curl_getinfo($ch, CURLINFO_HTTP_CODE);curl_close($ch);if ($code != 201) die('Unable to create ticket: '.$result);$ticket_id = (int) $result;# Continue onward here if necessary. $ticket_id has the ID number of the# newly-created ticketfunction IsNullOrEmptyString($question){ return (!isset($question) trim($question)==='');}?>