Hello, I have a custom form that users often fill out (it's for new user registrations) and often our replies to these tickets are the same. I wanted to make a canned response for these kinds of tickets that reads:
"Hello, your username is %{ticket.tname.shortformal} and your password is "Password".
While the canned response itself works, my tname variable doesn't work with .shortformal.
My form has a First and Last name field, stored in the variable tname. If I use %{ticket.tname}, it prints whatever the user put in that field just fine. When I add .shortformal however, nothing prints. Is there a way to get it to print the first initial and entire last name?
