good day

Is it possible to customize the message template so that users can see how many applications are open at the moment? In other words, their position in the queue

I am not aware of a way to do that. But I imagine that you could probably write code to select how many open tickets have a created date before, and/or have a higher priority then their open ticket and use it to display a number to the end user. Of course I don't know how you would handle this if they have more than one ticket open.

but just report the number of open applications?

number of open tickets is listed at the top of each queue.

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