Hey there,
I have created a custom list (countries) that I have added on the user profile information and which I have also added to my tickets as custom field.
I am trying to have that field automatically filled in on the ticket when the end-user creates the ticket. Is this something that is possible, to link the two together?
FYI: Tickets are created by email.
So for example, my end-user who is based in Thailand (and has it selected on his/her profile) would create a new ticket by sending an email to the support email address, and OST would automatically select Thailand for the related custom field.
Right now, agents would have to manually select Thailand in the ticket page.
Let me know!
Julien