Troubleshooting and Problems

Get help with troubleshooting issues in version 1.10.x

S
Agents name has been replaced with Helpdesk Name/Title
- Troubleshooting and Problems
- ntozier replied May 6, 2021
12 replies
W
Can only add internal note on some tickets.
- osTicket 1.10.x (End Of Life) Troubleshooting and Problems
- aexl replied Feb 18, 2021
3 replies
R
http error 500
- Troubleshooting and Problems
- ntozier replied Jan 21, 2021
20 replies
A
Delay of 1 day or longer for Stats on Ticket Activity Graph?
- Troubleshooting and Problems
- sev replied Jan 14, 2021
4 replies
D
Microsoft Azure
- Troubleshooting and Problems
- ntozier replied Dec 30, 2020
4 replies
M
hangs and sql queries
- osTicket 1.10.x (End Of Life) Troubleshooting and Problems sql
- KevinTheJedi replied Dec 28, 2020
2 replies
S
Ticket thread messed up in customer view
- Troubleshooting and Problems ticket thread
- SophiaXiong replied Dec 15, 2020
9 replies
F
Problem sending mail via smtp
- osTicket 1.10.x (End Of Life) Troubleshooting and Problems email smtp error
- chalithcp replied Dec 4, 2020
2 replies
S
Ticket Thread Formatting
- osTicket 1.10.x (End Of Life) Troubleshooting and Problems
- ntozier replied Dec 2, 2020
7 replies
J
Tickets keep the assigned agent after you reassigned to a team
- Troubleshooting and Problems
- toster replied Nov 24, 2020
11 replies
C
Question on Removing Closed from List
- Troubleshooting and Problems
- ntozier replied Nov 23, 2020
4 replies
Changing status from Resolved to Closed increases the "ticket closed" count. How to disable this?
- Troubleshooting and Problems
- gangesh2490 replied Nov 23, 2020
7 replies
T
Fatal error after upgrade (v1.9.4 to v1.10)
- Troubleshooting and Problems
- amitmunjal replied Nov 20, 2020
6 replies
E
Exportación, solo me trae la 1ra linea (encabezados)
- osTicket 1.10.x (End Of Life) Troubleshooting and Problems
- ntozier replied Nov 16, 2020
1 reply
collaborator response ticket system display name mismatch
- Troubleshooting and Problems
- KevinTheJedi replied Nov 9, 2020
6 replies
J
[Resolved] Create Ticket via PHP API
- osTicket 1.10.x (End Of Life) Troubleshooting and Problems
- KevinTheJedi replied Oct 22, 2020
8 replies
J
Unable to login via Chrome from a single IP range
- osTicket 1.10.x (End Of Life) Troubleshooting and Problems
- ntozier replied Sep 24, 2020
10 replies
P
[resolved] New ticket alert for Team
- Troubleshooting and Problems team members ticket alerts team alerts
- ntozier replied Sep 11, 2020
8 replies
K
[resolved] Odd Authentication Errors with Gmail SMTP
- osTicket 1.10.x (End Of Life) Troubleshooting and Problems
- ntozier replied Sep 10, 2020
4 replies
E
Cannot Start HTTPD Service - No Web Interface
- osTicket 1.10.x (End Of Life) Troubleshooting and Problems help
- ntozier replied Aug 20, 2020
2 replies

Troubleshooting and Problems

Get help with troubleshooting issues in version 1.10.x

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Agents name has been replaced with Helpdesk Name/Title

Can only add internal note on some tickets.

http error 500

Delay of 1 day or longer for Stats on Ticket Activity Graph?

Microsoft Azure

hangs and sql queries

Ticket thread messed up in customer view

Problem sending mail via smtp

Ticket Thread Formatting

Tickets keep the assigned agent after you reassigned to a team

Question on Removing Closed from List

Changing status from Resolved to Closed increases the "ticket closed" count. How to disable this?

Fatal error after upgrade (v1.9.4 to v1.10)

Exportación, solo me trae la 1ra linea (encabezados)

collaborator response ticket system display name mismatch

[Resolved] Create Ticket via PHP API

Unable to login via Chrome from a single IP range

[resolved] New ticket alert for Team

[resolved] Odd Authentication Errors with Gmail SMTP

Cannot Start HTTPD Service - No Web Interface