Hello,I'm seeing an issue of tickets stats not getting displayed on the Ticket Activity graph quickly. For example, I closed a ticket, but saw no stat for Closed Tickets on the graph until more than 24 hours later. I refreshed the report timeframe, and still, nothing. I can't really use this feature reliably if I have to wait a day or two to see updated stats :/Anyone else experiencing this delay, or know if there's a 1x day cron that pulls the data, or something like that?

I'm pretty sure that the dashboard is consistently 1 day behind.  i.e. it only displays stats for yesterday backward.The Dashboard in my opinion is and has been horrible for a long time.  I do not use it.  I use forum member @[deleted] Reports available here: http://software-mods/  it is not free, but is very cheap for a reporting. The Dashboard is slated for an over haul, but I haven't heard anything beyond that for over a year.

4 days later

@[deleted] Thanks for the info! We'll look into other reporting methods like you recommend.

3 years later

Yes, the reporting has not been good since the getgo - any timeline on overhaul instead of depending on third party apps?

  • sev replied to this.
    6 months later

    greg323
    I imagine that the overhaul won't be started any time soon, given these dates.
    The team is working on the next version of osTicket which will contain a full UI revamp. You will probably have to wait for that,

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