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Hi to Everyone!I have problem with New Ticket Alert for Agent.When new ticket is created for Topic1 the ticket is assigned to Team A. All members should have e-mail notification that such ticket was opened and assigned to Team A. Problem is that only one agent receives e-mail. When I send a test mail to other agents messages are delivered successful. Below You can find configuration about alerts for those agents, department and team. Can You help me with that? I have no idea how to fix it. New ticket option:Department: SupportAuto-assign To: Team AAssigned Teams: Team A and Alerts box is checkedUpdate departmentUser1 All access and Alerts are greyed out and checkedUser2 Expanded Access and Alerts box is checked, Users Primary Department: Projects and Extended Acess has got Support with Expanded Access and alert box checkedUser3 Expanded Access and Alerts box is checked, Users Primary Department: Projects and Extended Acess has got Support with Expanded Access and alert box checkedUpdate Department - SupportMembers:User1 All access and Alert box grey out and checkedUser2 Expanded access and Alert box checkedUser3 Expanded access and Alert box checkedUpdate Team - TeamAMembersUser1 Alerts box is uncheckedUser2 Alerts box is checkedUser3 Alerts box is checkedUser1 get e-mails with notification about new ticketUsuer2 and User3 don't get notification email.