Hi,

Our company does not follow a typical helpdesk structure. Instead, we have one or more Account Managers assigned to each client company. The client then addresses the issue with their account manager(s)

Is there a way to auto assign tickets (created via support portal or email) to the respective account manager(s)

For Example :

Our Client is Acme & Co. - This client/organisation has multiple users namely User1, User2, User3

Acme & Co. has been assigned 3 representatives from our company, as account managers, namely Acc-Man1, Acc-Man2, Acc-Man3

Now, when any user from Acme & Co. creates a ticket (via email or support portal), this ticket should be automatically assigned to Acc-Man1, Acc-Man2, Acc-Man3.

I understand that I could create a team, and add Acc-Man1, Acc-Man2, Acc-Man3 to that team. In which case, when any user from Acme & Co. creates a ticket (via email or support portal), this ticket should be automatically assigned to that Team