- Edited
Server InformationosTicket Versionv1.10.4 (035fd0a) — Up to dateWeb Server SoftwareApache/2.4.34 (Win32) OpenSSL/1.0.2o PHP/7.0.31MySQL Version10.1.34PHP Version7.0.31New Ticket Alert only goes to:AdminDepartment Manager (we don't have / use)Department Members (only seems to work if members are not assigned a team)- Organization Account Manager (don't have / don't use)So I have a topic related to Application / Software RequestI have those tickets auto assigned to our software team. There is no manager. Just a team.Currently, the only way they get notice is by selecting Ticket Assignment Alert - Team MembersJust wondering if I am missing a configuration toggle some where, or if OSTicket doesn't support what I'm trying to do.