Our department wants to only use Resolved for completing tickets. I know that I can delete "closed" from the custom list. The question I have is will this affect any tickets that were set to the closed status? I just want to make sure that we would still be able to search for them if I delete "Closed" so resolved and open are the only two options when completing a ticket. Thanks for your help!
I think that you will find that would be horrible and break lots of things. After all "resolved" is a sub type of Closed.There are four types of statuses in osTicket. Open, Closed, Archived, Deleted. Only Open and Closed are currently used.
ntozier,Just to make sure I was clear, I meant deleting the value of closed, not the state. Resolved would still be there with the state of closed. I attached a screenshot to show the value im talking about.Thanks!