Our department wants to only use Resolved for completing tickets. I know that I can delete "closed" from the custom list. The question I have is will this affect any tickets that were set to the closed status? I just want to make sure that we would still be able to search for them if I delete "Closed" so resolved and open are the only two options when completing a ticket. Thanks for your help!
I think that you will find that would be horrible and break lots of things. After all "resolved" is a sub type of Closed.There are four types of statuses in osTicket. Open, Closed, Archived, Deleted. Only Open and Closed are currently used.
ntozier,Just to make sure I was clear, I meant deleting the value of closed, not the state. Resolved would still be there with the state of closed. I attached a screenshot to show the value im talking about.Thanks!
I am also looking forward to the solution
Even three years later I do not think that you can. It is the built in Closed status.
What you can do is disable the Resolved one (or remove it) and then you might be able to rename Closed to Resolved.
