agent

A
Issue with Email Notifications for Department members (agents)
- osTicket 1.18.x (Stable) Troubleshooting and Problems agent alerts
- abarca replied 17 Feb
2 replies
H
osTicket not sending alert to Agent when user replies using Outlook.
- osTicket 1.18.x (Stable) agent alert
- KevinTheJedi replied Oct 30, 2024
23 replies
G
Default Agent Email Aliases
- osTicket 1.18.x (Stable) email new ticket agent
- Gerhard replied Oct 3, 2023
2 replies
F
Agent list in new task
- osTicket 1.17.x (Stable) agent list assign agent
- KevinTheJedi replied May 4, 2023
4 replies
Can Agents Reply to Tickets via Email?
- General Discussions email new ticket agent post a reply text
- ntozier replied Feb 21, 2023
19 replies
When Agent reply via email to Ticket, user don't get it
- Troubleshooting and Problems agent post a reply text
- cartmega replied Apr 27, 2022
4 replies
P
Collaborator based on Assigned Staff
- osTicket 1.15.x (End Of Life) help agent collaborators
- ntozier replied Mar 22, 2022
4 replies
Alerts/Notices configs per department
- osTicket 1.15.x (End Of Life) agent alerts
- KevinTheJedi replied Mar 11, 2022
1 reply
O
OsTicket System - Service and Response time query.
- osTicket 1.15.x (End Of Life) tickets agent
- ntozier replied Feb 18, 2022
3 replies
Define default Agent Permissions
- osTicket 1.15.x (End Of Life) agent
- ramrajone replied Oct 7, 2021
6 replies
N
Send email copy to agent too
- osTicket 1.14.x (End Of Life) General Discussions agent post a reply text
- nehachouhan replied Oct 4, 2021
4 replies
B
Fail to uncheck Fall Back to Primary Role on assignments
- osTicket 1.15.x (End Of Life) Troubleshooting and Problems agent
- brianskl replied Sep 27, 2021
3 replies
F
Bulk Import Agents
- osTicket 1.15.x (End Of Life) agent
- KevinTheJedi replied Sep 23, 2021
4 replies
M
Restrict Agent Access to Edit Own Notes
- osTicket 1.15.x (End Of Life) Installation and Setup Help agent
- ntozier replied Feb 13, 2021
1 reply
M
Unable to add agent
- osTicket 1.14.x (End Of Life) Troubleshooting and Problems issue agent
- ntozier replied Jan 9, 2021
5 replies
G
Email from Agent didnt convert into note but in new ticket
- osTicket 1.12.x (End Of Life) email agent notice
- ntozier replied Nov 17, 2020
3 replies
B
Claiming Tickets
- osTicket 1.14.x (End Of Life) new ticket tickets agent
- bkimmitt started Sep 16, 2020
0 replies
M
Enable agent login during maintenance mode
- osTicket 1.12.x (End Of Life) login agent
- KevinTheJedi replied Aug 26, 2020
1 reply
C
Tiempo de asignación de tickets
- osTicket 1.12.x (End Of Life) staff agent
- carolinaz replied Nov 5, 2019
2 replies
V
agent login failure - access denied
- osTicket 1.12.x (End Of Life) Troubleshooting and Problems agent
- ntozier replied Sep 13, 2019
3 replies

Issue with Email Notifications for Department members (agents)

osTicket not sending alert to Agent when user replies using Outlook.

Default Agent Email Aliases

Agent list in new task

Can Agents Reply to Tickets via Email?

When Agent reply via email to Ticket, user don't get it

Collaborator based on Assigned Staff

Alerts/Notices configs per department

OsTicket System - Service and Response time query.

Define default Agent Permissions

Send email copy to agent too

Fail to uncheck Fall Back to Primary Role on assignments

Bulk Import Agents

Restrict Agent Access to Edit Own Notes

Unable to add agent

Email from Agent didnt convert into note but in new ticket

Claiming Tickets

Enable agent login during maintenance mode

Tiempo de asignación de tickets

agent login failure - access denied