Define default Agent Permissions

JuVDC

Is there a way to define the default agent permissions (users, organizations, knowledgebase, miscellaneous) that are set when creating a new agent account?

Side question: is there a way to mass-edit agent permissions?

ntozier

JuVDC Is there a way to define the default agent permissions (users, organizations, knowledgebase, miscellaneous) that are set when creating a new agent account?

Nope.

JuVDC is there a way to mass-edit agent permissions?

Nope.

I think that something like this would be a great add-on plugin.

JuVDC

I don't know how to do this, but thanks 🙂

FunkFuMaster

Is there a way to modify these permission in bulk ? What if we have over 100 agents ?

JuVDC

FunkFuMaster same problem here 🙂

FunkFuMaster

osTicket is so funny - It has loads of features - It includes, some really advanced niche features, but lacks some really basic ones..

ramrajone

have not seen any front end, but assuming anything possible via a database in the backend, just need to know which commands to run, duplicate, or make changes at scale

One way might be in the front end is to create a custom role with permission you want then assign it to Agent(s):

It allows to select multiple agents to reset their permission or change Department, but not make changes: