Is there a way to define the default agent permissions (users, organizations, knowledgebase, miscellaneous) that are set when creating a new agent account?
Side question: is there a way to mass-edit agent permissions?
Define default Agent Permissions
6 days later
I don't know how to do this, but thanks 
a month later
Is there a way to modify these permission in bulk ? What if we have over 100 agents ?
FunkFuMaster same problem here
osTicket is so funny - It has loads of features - It includes, some really advanced niche features, but lacks some really basic ones..
- Edited
have not seen any front end, but assuming anything possible via a database in the backend, just need to know which commands to run, duplicate, or make changes at scale
One way might be in the front end is to create a custom role with permission you want then assign it to Agent(s):
It allows to select multiple agents to reset their permission or change Department, but not make changes:
