Hi,
We have around 52 helpdesk agents.. Is there any way to bulk add or import (based on template) agents into osTicket.. I see a way of bulk adding end-users, but not agents ..
Bulk Import Agents
osTicket does not have an Agent Import feature at this time.
hh... thats a bummer ...
Manually, adding 52 Agents is a chore .. What if an organization has 100+ agents ... ?
How come there's a way to bulk-upload users, but not agents ?
If there any round-about way of bulk uploading ?
a month later
Hello,
Any work-around to this ... ? How come there's an Export Feature, but not Import ?
I'm open to doing this directly via some script or even SQL
Of course you can use a script or SQL query but as with all customizations you are on your own. You will also need to manually trigger the registration in the UI as simply adding data to the database doesn't trigger the "An Account has been created for you" email.
Cheers.