Ablility to immediately release a lock if you are the user that is locked on the ticket and be redirected "out" of the ticket so no other modifications will be made.

ISSUE: When a user tries to use this function and they don't have a lock it prompts them with some stuff that may not make sense (but the functionality still works).

/scp/tickets.php (Modified)

case 'process':

$isdeptmanager=($deptId==$thisuser->getDeptId())?true;

switch(strtolower($_POST)):

// *** Added by webPragmatist

case 'unlock_exit':

if($ticket->isLocked() && ($lock=$ticket->getLock()) && !$lock->isExpired()) {

$lock->expire();

header('Location: tickets.php');

}

break;

// *** End addition by webPragmatist

/include/class.lock.php (Modified)

function renew() {

global $cfg;

$sql='UPDATE '.TICKET_LOCK_TABLE.' SET expire=DATE_ADD(NOW(),INTERVAL '.$cfg->getLockTime().' MINUTE) '.

' WHERE lock_id='.db_input($this->getId());

//echo $sql;

if(db_query($sql) && db_affected_rows()) {

$this->reload();

return true;

}

return false;

}// *** Added by webPragmatist
// Expire / remove existing lock.
function expire() {
    $sql='DELETE FROM '.TICKET_LOCK_TABLE.
        ' WHERE lock_id='.db_input($this->getId());
    //echo $sql;
    if(db_query($sql) && db_affected_rows()) {
        $this->reload();
        return true;
    }
    return false;
}

// *** End addition by webPragmatist

/include/staff/viewticket.inc.php (Modified)

<select id="do" name="do"

onChange="this.form.ticket_priority.disabled=strcmp(this.options.value,'change_priority','reopen','overdue')?false;">

<option value="">Select Action</option>

Added by webPragmatist

<option value="unlock_exit">Unlock & Exit</option>

End addition by webPragmatist