Attachment Setup for 1and1 Hosted Users

jmoody

I noticed that some of you are using 1and1 for hosting your osTicket. Can you please let me know how you setup the folder on 1and1 for email attachments. I am not sure what to do on the Settings/Attachments/Attachment Folder field. Help would be appreciated.

Thanks

jtaubman

You need to find the root directory for you os ticket installation.

The simplest way to do this is to drop a simple php script into the folder, with a single line of

phpinfo();

running the script will tell you lots on things one of which is the current folder

SCRIPT_FILENAME /var/www/html/ex/example.com/phpinfo.php

just copy that link and change the end to the name of the folder you created for your attachments folder. Remember to change the permissions to 777 to be sure osticket can write to it.

jmoody

Here is what I got

PHP Version 4.4.9

System Linux infong 2.4 #1 SMP Tue Dec 18 22 UTC 2007 i686 GNU/Linux

Build Date Aug 12 2008 13

Configure Command '../configure' '--with-pear=/usr/lib/php' '--prefix=/usr' '--with-mysql=/usr/' '--with-zlib' '--enable-debug=no' '--enable-safe-mode=no' '--enable-discard-path=no' '--with-gd' '--with-png-dir' '--enable-track-vars' '--with-db' '--with-gdbm' '--enable-force-cgi-redirect' '--with-ttf' '--enable-ftp' '--with-mcrypt' '--enable-dbase' '--enable-memory-limit' '--enable-calendar' '--enable-wddx' '--with-jpeg-dir' '--enable-bcmath' '--enable-gd-imgstrttf' '--enable-shmop' '--enable-mhash' '--with-mhash' '--with-openssl' '--enable-xslt' '--with-xslt-sablot' '--with-dom' '--with-dom-xslt' '--with-dom-exslt' '--with-imap' '--with-curl' '--with-iconv' '--with-freetype-dir' '--with-bz2' '--with-gettext' '--enable-exif' '--with-idn' '--enable-mbstring=all' '--with-kerberos' '--with-imap-ssl' '--with-sqlite' '--with-zip'

Server API CGI

Virtual Directory Support disabled

Configuration File (php.ini) Path /usr/lib/php.ini

PHP API 20020918

PHP Extension 20020429

Zend Extension 20050606

Debug Build no

Zend Memory Manager enabled

Thread Safety disabled

Registered PHP Streams php, http, ftp, https, ftps, compress.bzip2, compress.zlib

jmoody

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Thanks. I got it from your post. All is up and running, now. Thanks so much. :)