Hi there!
I have some troubles with that, everything ok, the interaction between service technician and customer... "New Message", "Overlimit notice", etc. But, when you create a new ticket we don't recive the alert like RC4...
Best Regards,
Hector.
Hello,
I have this problem too! No Alerts to Stuff or to User.
I have autoanswer enabled everywhere!!
I'm having this problem too and we just went to production! Bah!
I think the problem in my case is that it is supposed to only trigger the email to the department if it is initially sent/set to that department. Mine needs to be sending the emails to the department after they've been recieved in the default "Support" department and then set to the specific department afterwards (transfer).
Yea, thats definitely what is happening with mine. I've setup help topics that filter the mail once its grabbed and puts it into different departments. This will catch all the emails we get from forms but for the rest of the stuff that will have oddball subjects I can't set this. Anyone have a mod or something for this?
Thanks.
sigh, and now those are randomly deciding not to work :(
