hi folks,

despite spending all week on this i'm still stuck at the WHITE BLANK SCREEN after the intial INSTALL setup screen.

i have

windows 2003 64bit server

IIS 6.0

MYSQL 5.1.41 x64

PHP 5.2.11

latest OS ticket (dec09)

I have trawled through the forums but cannot find any fix.

I suspect that mysql may not be working as if i enter the MySql command line and enter the password the screen just disappears.

I setup MySql and set this same password orignally.

I have installed the non-thread version of php to c:\php.

I have created a "web service extension" allow in IIS (using php5ispai.dll)

I have created a .php extension for "application extentions " in IIS

The php.ini extentions for "mysql" are set and has "extentions directory set to c:\php\ext - all autoconfigured from the gui install of PHP

Short open tags are enabled in .htaccess and php.ini.

Enviromnental path is set to c:\php\ (autoconfigured by php install)

PHPRC is also configured to c:\php in Enviromental settings.

The 64-bit allow command has been run - cscript %SYSTEMDRIVE%\inetpub\adminscripts\adsutil.vbs SET W3SVC/AppPools/Enable32bitAppOnWin64 1

libmysql.dll has been copied to the root dir of PHP

The following has been edited in php:

edit osticket\include\mysql.php

global $$dblink; to global $dblink;

edit ostickets\main.inc.php

ini_set('display_errors',0);

ini_set('display_startup_errors',0);

ini_set('display_errors',1);

ini_set('display_startup_errors',1);

I configure the install screen with the following

support email: mark@domain.com (where domain.com is our domain)

username: support

password: *******

repeat pwd: ****** contains uppercase,lowercase, exclamation, pound sign, numerals

email: support@domian.com

MySQL Table Prefix: ost_

MySQL Hostname: mulberry.domain.com (servername)

MySQL Database: companyDB

MySQL Username: root

MySQL Password: ******* (same pwd as above)

OK thats a lot to take in but thats most of what i have done.

If anyone thinks i have missed something or could try something please let me know as i'm at my wits end.

thanks.