Thousands of bogus emails! Continuous email loop!

hihello

Using osTicket 1.6

osTicket located on same server as email host.

A user created a ticket, osTicket tired to send an auto-message but couldnt b/c of the mailbox being full. An auto message was sent in reply to osTicket to notify the mailbox was full, this created a new ticket in osTicket. I think then osTicket was sending a auto-msg to the users full inbox, thus repeating the cycle.

We had over 800 emails created within a very short period. I changed the password for the email account that sends out auto-msgs so osTicket couldnt send messages anymore. I increased the users mailbox size, cleaned up all the bogus tickets, then changed the password back.

Everything seemed to be working fine again, untill later that night i started to get a ton of emails again, over 1800 this time... I cant figure this one out and need some help.

There are two different emails it was sending out, included as txt's.

There are a bunch of SMTP errors with out any descriptions: Error SMTP Error 2010-01-26 23 2010-01-26 23

I know theres alot of info here and im trying to be as complete as possible. Please help, this is a really bad bug.

[Support Email 1.txt](https://forum.osticket.com/assets/files/migrated/8/137b3c4589cb99891a3085c8f6fceb5.txt)

[Support Email 2.txt](https://forum.osticket.com/assets/files/migrated/6/31f03addfa1f8b959d110facbc80c6e.txt)

Kelli

Well, your alert email and the email you use to accept new tickets can't be the same. It creates an infinite loop.

For instance:

1. You create a new ticket

2. osTicket sends a notice to support@yoursite.com saying a new ticket has been created.

3. support@osticket is set up to receive incomeing emails, so this alert creates a new ticket.

4. Go to step 2

These need to be two DIFFERENT email addresses. Same for the admin email used to send system notices/errors. It can't be the same as the email address that accepts/creates tickets from incoming messages, otherwise, when there's an error, then yeah, you get an infinite loop like that.

hihello

Ok what you are saying makes perfect sense. However, i have the following setup:

Outgoing emails: support@domain.net

Default System Email: info@domain.net

Default Alert Email: Use System Default Email (above) (Which should be info@domain.net right?)

Alerts and notifications are still being sent from support@domain.net, and this is the piping email also.

So, how do you send an email with info@domain.net, that says you can reply to this email, when piping is setup for support@domain.net. If you reply to the info@domain.net email, your sending a message to info@domain.net which the system wont pick up.. make sense?

Also, what about all the SMTP errors i got, i have 130 i believe.