Ticket status on ticket list

silke

Admin can see all tickets, but he needs to edit each one to know status. How can I show ticket status directly on the ticket list? May be a new field, colors, icons... Any help will be wellcome. Best Regards

masino_sinaga

Since the sub tabs located under the Tickets tab in Staff Panel have represented for their tickets status, IMHO it is unnecessary to display the ticket status on the ticket list.

Just my two cents. ;)

Sincerely,

Masino Sinaga

silke

Hi Masino. Fos ur will be usefull to identify tickets opened for long time, and/or overdue. The idea is not to edit ticket, and to identify it on a rapid view. BR:

trbn

Hi Silke,

I did that for RC4 and I hope that it will work for RC5.

Here my changes:

In staff/tickets.inc.php AFTER (about line 380)

<th width="180" >From</th>

ADD

<th width="40">Status</th>

AFTER (about line 420)

<td nowrap><?=Format:($row,22,strpos($row,'@'))?> </td>

ADD

<td nowrap><?=$row?></td>

Good Luck..;)

Greetings,

Torben

silke

Thanks a lot Torben!! It's what I need. That help us a lot. You're so Kind. Thanks!!

Wishmaster

It was useful for me!

Thanks!

systech

How would I show who the ticket is assigned to (or unassigned) in SCP Home page using this method? I played with the code a bit, but cannot find were 'assigned' is called upon. Do I need to set the variable?

Thanks

-Matt

PRedmond

Search the forum - there is a mod which will do this, and it works wonderfully. You just need to look!

systech

Search the forum - there is a mod which will do this, and it works wonderfully. You just need to look

Thanks, through searching I found this thread and asked, it was the closest I could find. What (verbiage) would you search for?