Reply by email in Chinese can not be parsed accurately to ticket

FrankHe

I have used several other open source ticket system, and none of them can solve this problem, don't know if osTicket can deal with that.

The problem is about email fetching. If user reply a ticket by just replying that email, it should be fetched and parsed by the pipe.php file, but now the problem is it can ONLY deal with English language, for other unicode language, such as Chinese, the contents can not be parsed accurately at all, it is totally a mass.

So my question is are there any way osTicket can handle unicode email to ticket isssue? Or it can not deal with this issue either.

Thanks:

myanmarsnet

Yes, Unicode characters are NOT showing up

I checked the MySQL database. They are Unicode ready.

The OSTicket's code that is importing emails to the system is not saving as Unicode. That's where we are stuck.

Have anybody solved the problem by now?

Steven