can't send email to client

mohamedali

Dear,

i have install os ticket every thing is ok except that when client send new ticket he doesn't get any new email with this ticket details.

how can i config this to work

thanks

xrat

Did you have a look at http://osticket.com/wiki/Home(http://osticket.com/wiki/Home) ?

mohamedali

yes but nothing about my question

PRedmond

Have you enabled this in the control panel, under settings? That is where I would start.

Does the system send out any other emails?

Kelli

You will need to turn on New Ticket Alerts in admin panel > settings. On the same screen,s et your outgoing email address, to eother one you've configured, or set the system to sue php's built-in mail function.

If you are not using the built-in mail() function, you'll need to enter your SMTP server details for the outgoing email address you are using under Emails.

But yes, as PRedmond mentioned, the big question is are you/your staff receiving emails from osTicket?

xrat

yes but nothing about my question

Have you considered getting (professional support)?