Unfortunately, osTicket 1.6 RC5 does not show the sender's name, address, and subject of mail messages even though these "fields" may contain important information. The following is a mod to include the From: and Subject: header from the original mail message.

For now I am only offering this in form of (diff -u) lists (the .O files are the original files). If someone needs help with this let me know.

--- include/staff/viewticket.inc.php.O 2009-07-21 18.000000000 +0200

+++ include/staff/viewticket.inc.php 2010-01-10 02.000000000 +0100

@@ -227,19 +227,23 @@

<div id="ticketthread">

<?

//get messages

- $sql='SELECT msg.msg_id,msg.created,msg.message,count(attach_id) as attachments FROM '.TICKET_MESSAGE_TABLE.' msg '.

+ $sql='SELECT msg.msg_id,msg.created,msg.message,msg.headers,count(attach_id) as attachments FROM '.TICKET_MESSAGE_TABLE.' msg '.

' LEFT JOIN '.TICKET_ATTACHMENT_TABLE." attach ON msg.ticket_id=attach.ticket_id AND msg.msg_id=attach.ref_id AND ref_type='M' ".

' WHERE msg.ticket_id='.db_input($id).

' GROUP BY msg.msg_id ORDER BY created';

$msgres =db_query($sql);

while ($msg_row = db_fetch_array($msgres)) {

+ preg_match('/^From:(.*)/m', $msg_row,$myfrom);

+ preg_match('/^(Subject:.*)/m', $msg_row,$mysubject);

+ $myfrom = ($myfrom) ? ' — '.htmlspecialchars($myfrom) : '';

+ $mysubject = ($mysubject) ? '<em>'.htmlspecialchars($mysubject)."</em><br>\n<br>\n" : '';

?>

<table align="center" class="message" cellspacing="0" cellpadding="1" width="100%" border=0>

- <tr><th><?=Format:($msg_row)?></th></tr>

+ <tr><th><?=Format:($msg_row).$myfrom?></th></tr>

<?if($msg_row>0){ ?>

<tr class="header"><td><?=$ticket->getAttachmentStr($msg_row,'M')?></td></tr>

<?}?>

- <tr><td><?=Format:($msg_row)?> </td></tr>

+ <tr><td><?=$mysubject . Format:($msg_row)?> </td></tr>

</table>

<?

//get answers for messages

--- include/client/viewticket.inc.php.O 2009-06-26 11.000000000 +0200

+++ include/client/viewticket.inc.php 2010-01-10 02.000000000 +0100

@@ -68,14 +68,18 @@

' GROUP BY msg.msg_id ORDER BY created';

$msgres =db_query($sql);

while ($msg_row = db_fetch_array($msgres)):

preg_match('/^From:(.*)/m', $msg_row,$myfrom);

preg_match('/^(Subject:.*)/m', $msg_row,$mysubject);

$myfrom = ($myfrom) ? ' — '.htmlspecialchars($myfrom) : '';

+ $mysubject = ($mysubject) ? '<em>'.htmlspecialchars($mysubject)."</em><br>\n<br>\n" : '';

?>

<table align="center" class="message" cellspacing="0" cellpadding="1" width="100%" border=0>

- <tr><th><?=Format:($msg_row)?></th></tr>

+ <tr><th><?=Format:($msg_row).$myfrom?></th></tr>

<?if($msg_row>0){ ?>

<tr class="header"><td><?=$ticket->getAttachmentStr($msg_row,'M')?></td></tr>

<?}?>

<tr class="info">

- <td><?=Format:($msg_row)?></td></tr>

+ <td><?=$mysubject . Format:($msg_row)?></td></tr>

</table>

<?

//get answers for messages