Error 500 for admin page

piotrpawlowski

Hello,

I have error 500 when I want to enter admin pages. I have some mods, but it works couple days ago. Since then I did not change anything. Do you gave any suggestions? I do not have any special entries in .htaccess, chmod and chown for file scp/admin.php is ok.

Thank you for any help.

Piotr

Update:

I have noticed, that error 500 exists only, when I want to enter osticket/scp/admin.php?t=dashboard and osticket/scp/admin.php?t=syslog. Other tabs works correct. Any idea how to fix it?

gavbond

Just an Idea

I do not have any special entries in .htaccess

Maybe back up your .htaccess (by renaming it like .htaccess.bak)

Then see if the 500 error is resolved.

ie with no .htaccess (temporarily of course)

Just a process of elimination.

I ran into a similar problem when I had bad syntax in my .htaccess file.

Good Luck

xrat

I have noticed, that error 500 exists only, when I want to enter osticket/scp/admin.php?t=dashboard and osticket/scp/admin.php?t=syslog. Other tabs works correct. Any idea how to fix it?

Then there is probably a bug in admin.php or in one of the included files. (Turn on logging) and check your logs.

piotrpawlowski

Hi,

Thanks for answers.

I turned on loging but I dod not receive errors in my browser when I try to access to dashboard. It is still error 500. I do not have access to error.log so I am unable to check its content.

What can I do more?

Piotr

xrat

Get access to the error.log, or copy your installation to a server where you do have access (e.g. set up a WAMP or http://www.mowes.chsoftware.net(http://www.mowes.chsoftware.net) or a VirtualHost). Another option might be to restore the original files.

piotrpawlowski

Hello,

After some time I have info from error log connected with this problem:

Does anybody have an indea what is wrong?

Piotr

xrat

Search the forum for modsecurity and mod_security.

piotrpawlowski

Unfortunately I didn't found anything helpfull either on forum or wiki :(

xrat

What'd ya mean? You did not find http://osticket.com/forums/showthread.php?t=363&highlight=modsecurity(http://osticket.com/forums/showthread.php?t=363&highlight=modsecurity) or http://osticket.com/forums/showpost.php?p=7656&postcount=2(http://osticket.com/forums/showpost.php?p=7656&postcount=2) ?

Of course, any search engine might help too: Use http://wox.at/s/disable+mod_security(http://wox.at/s/disable+mod_security) and choose your favorite. HTH.

piotrpawlowski

Hello,

Yes, I found this threads, entered rules to .htaccess but it didn't resolve the problem. For now my hosting company turned off mod_security for my domain byt I think, that this is not final solution.

Piotr