I have osticket 1.6 rc5 installed. Its in my /var/www/support directory I am trying to upgrade to 1.6 release, and I am a little confused on the process, as I just started using this system. I have uploaded the files, and unzipped the directories. I am not sure if I should just copy over whats already there, and if so how to do so cleanly. When I try to move the new files over it skips directories saying that the directories already exist. Thanks for any help with this issue. I have really enjoyed osticket so far, and hope we can use it in production soon! I should add that I have shell access to my server, this is not a hosted account.

The old files needs to be overwritten - see http://osticket.com/wiki/Upgrade_and_Migration(http://osticket.com/wiki/Upgrade_and_Migration)

I figured it out

Here's what I did.

I copied the upgrade tgz file to my home dir. I untarred the file. I then went into the upload directory that was created when I untarred the file. I issued the cp -rf * /var/www/support

This seemed to work well. Im running osticket on ubuntu 9.04 server.

Write a Reply...