Troubleshooting and Problems

Get help with troubleshooting issues in version 1.6

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New Ticket - how to set some defaults?
- Troubleshooting and Problems
- KevinTheJedi replied 11 Mar
5 replies
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How to change sql password?
- Troubleshooting and Problems
- NeruDEF replied 20 Jan
4 replies
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ayuda, solo seleccionar departamentos en los que pertences
- Troubleshooting and Problems
- KevinTheJedi replied Dec 23, 2024
10 replies
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Cannot add a new Agent
- osTicket 1.6.x (End Of Life) Troubleshooting and Problems
- KevinTheJedi replied Sep 2, 2024
1 reply
A
authentication failure [SMTP: STARTTLS failed
- osTicket 1.6.x (End Of Life) Troubleshooting and Problems
- KevinTheJedi replied May 31, 2023
3 replies
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Unable to retrieve incoming emails
- Troubleshooting and Problems
- ntozier replied Oct 22, 2022
9 replies
In ticket setting I cant see popup
- osTicket 1.6.x (End Of Life) Troubleshooting and Problems
- ntozier replied Aug 23, 2022
1 reply
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SOLVED:: Error creating new tickets after server change
- osTicket 1.6.x (End Of Life) Troubleshooting and Problems error ticket creation problem
- Ribalnet replied Jul 26, 2022
2 replies
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DB Error #1062 and DB Error#1054
- Troubleshooting and Problems
- gsanto replied Oct 27, 2021
1 reply
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authentication failure [SMTP: Invalid response code received from server (code: 534 response: 5.7.14
- Troubleshooting and Problems 1.7
- wshahid123 replied Aug 18, 2021
3 replies
[resolved] Ticket Only Login AD User
- osTicket 1.6.x (End Of Life) Troubleshooting and Problems
- ntozier replied Aug 5, 2021
3 replies
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Cannot Access Email Templates
- Troubleshooting and Problems
- ntozier replied Jul 8, 2021
3 replies
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IMAP generated ticket date
- Troubleshooting and Problems
- ntozier replied Feb 11, 2021
3 replies
V
Ticket Date & Time and POP3
- Troubleshooting and Problems
- ntozier replied Feb 11, 2021
3 replies
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Emails are not deleted from server-keep regenerating as new tickets
- Troubleshooting and Problems
- ntozier replied May 21, 2020
10 replies
0
"Support Ticket System Offline"
- Troubleshooting and Problems
- ntozier replied Apr 23, 2020
5 replies
M
assign ticket to another staff in vacation mode
- Troubleshooting and Problems
- ntozier replied Feb 27, 2020
2 replies
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email piping works, but generates error via return email
- Troubleshooting and Problems
- ntozier replied Jan 21, 2020
9 replies
D
Knowledgebase only visible to admin
- Troubleshooting and Problems
- ntozier replied Jul 22, 2019
4 replies
B
OsTicket 1.6ST to OsTicket v1.12 Upgrade
- osTicket 1.6.x (End Of Life) Troubleshooting and Problems Installation and Setup Help
- ntozier replied Jun 24, 2019
5 replies

Troubleshooting and Problems

Get help with troubleshooting issues in version 1.6

New Ticket - how to set some defaults?

How to change sql password?

ayuda, solo seleccionar departamentos en los que pertences

Cannot add a new Agent

authentication failure [SMTP: STARTTLS failed

Unable to retrieve incoming emails

In ticket setting I cant see popup

SOLVED:: Error creating new tickets after server change

DB Error #1062 and DB Error#1054

authentication failure [SMTP: Invalid response code received from server (code: 534 response: 5.7.14

[resolved] Ticket Only Login AD User

Cannot Access Email Templates

IMAP generated ticket date

Ticket Date & Time and POP3

Emails are not deleted from server-keep regenerating as new tickets

"Support Ticket System Offline"

assign ticket to another staff in vacation mode

email piping works, but generates error via return email

Knowledgebase only visible to admin

OsTicket 1.6ST to OsTicket v1.12 Upgrade