IMAP generated ticket date

serendipitytech

I'm new to this program, I got the IMAP connection setup, but it seems that the ticket dates are set to whenever the system brings in the email. I don't have it on a cron job at the moment, I'm using the cron call on staff activity.

Is this normal for the dates to be set to when they are brought into the system? I really need them to be the actual send date of the email.

ntozier

I recommend that you setup Cron. This should ensure minisule time differences between receive and process of ticket. I have mine set to run every 3 minutes. So the time is "close enough" for me.

The alternative is that you would have to modify the PHP code to parse out the Send date of the email and use that.

ned-kelly

Hi guys,

I know this is an old thread - but I came across this one in Google also - Here's another possible solution to the problem if you don't want to modify the codebase (not elegant but it works): https://forum.osticket.com/d/98967-update-ticket-dates-to-dates-in-email-headers-rather-than-date-inserted-in-db

ntozier

closing 9 year old thread.