Yes. You can achieve this by editing the

OST_Main_Dir\include\staff\newticket.inc.php

Search for "Ticket Source"

inside move "selected" to the desired entry. Such as

<select name="source">

<option value="">Select Source</option>

<option value="Phone" <?=($info=='Phone')?'selected':''?> selected >Phone</option>

<option value="Email" <?=($info=='Email')?'selected':''?>>Email</option>

<option value="Other" <?=($info=='Other')?'selected':''?>>Other</option>

</select>

Will change it to phone.

Department is a little harder and requires some PHP. The area that you want to change is:

<option value="" selected >Select Department</option>

<?

$services= db_query('SELECT dept_id,dept_name FROM '.DEPT_TABLE.' ORDER BY dept_name');

while (list($deptId,$dept) = db_fetch_row($services)){

$selected = ($info==$deptId)?'selected':''; ?>

<option value="<?=$deptId?>"<?=$selected?>><?=$dept?></option>

<?

}?>

</select>

This is untested, but I imagine something like this would do the trick.

<option value="">Select Department</option>

<?

$services= db_query('SELECT dept_id,dept_name FROM '.DEPT_TABLE.' ORDER BY dept_name');

while (list($deptId,$dept) = db_fetch_row($services)){

$selected = ($info==$deptId)?'selected':'';

if (($dept == 'Support')||($deptId=='')) {?>

<option value="<?=$deptId?>" selected><?=$dept?></option>

<?

</select>

That should do the trick. :) None of this is tested. But I'm sure it will give you an idea of where to start and what needs to be done.

The signature is essentially the same. Locate the following:

<label><input type="radio" name="signature" value="none" checked > None</label>

<?if($appendStaffSig) {?>

<label> <input type="radio" name="signature" value="mine" <?=$info=='mine'?'checked':''?> > My signature</label>

<?}?>

<label><input type="radio" name="signature" value="dept" <?=$info=='dept'?'checked':''?> > Dept Signature (if any)</label>

and change it by moving checked to the appropriate option. If you wanted it to default to the department sig this should work (once again untested):

<label><input type="radio" name="signature" value="none"> None</label>

<?if($appendStaffSig) {?>

if ($info!='mine') {

$info=='dept';

<label><input type="radio" name="signature" value="dept" <?=$info=='dept'?'checked':''?> > Dept Signature (if any)</label>

Good luck!

You're very welcome. :)