Suggestions and Feedback

Help us improve osTicket. Feature requests for v1.16.x

T
Changing the order of ticket thread entries (newest on top)
- osTicket 1.16.x (End Of Life) Suggestions and Feedback feature request
- JuVDC replied Aug 3, 2023
4 replies
Y
Hide other helptopics
- osTicket 1.16.x (End Of Life) Suggestions and Feedback General Discussions Mods and Customizations
- masino_sinaga replied Feb 5, 2023
7 replies
D
ACL List modification
- osTicket 1.16.x (End Of Life) Suggestions and Feedback enhancement
- cjohnsonuk replied Nov 4, 2022
2 replies
Show Agent in End User Tickets
- osTicket 1.16.x (End Of Life) Suggestions and Feedback General Discussions Mods and Customizations
- IT-Wizard replied Oct 14, 2022
5 replies
J
Integración de un chat o chat bot en Osticket
- osTicket 1.16.x (End Of Life) Troubleshooting and Problems Suggestions and Feedback Mods and Customizations
- ntozier replied Oct 1, 2022
1 reply
J
Como crear o poner plantillas para correo electrónico
- osTicket 1.16.x (End Of Life) Troubleshooting and Problems Suggestions and Feedback Mods and Customizations
- KevinTheJedi replied Sep 28, 2022
4 replies
T
Automatically send a reminder to customers for open tickets with no response
- osTicket 1.16.x (End Of Life) Suggestions and Feedback feature request
- stery replied Aug 15, 2022
5 replies
T
Quoting only parts of previous correspondence in reply
- osTicket 1.16.x (End Of Life) Suggestions and Feedback feature request
- KevinTheJedi replied Aug 9, 2022
6 replies
T
Quick access to FAQ items for replies
- osTicket 1.16.x (End Of Life) Suggestions and Feedback feature request
- KevinTheJedi replied Aug 5, 2022
3 replies
Agent backup while away?
- osTicket 1.16.x (End Of Life) Suggestions and Feedback staff
- Daedalus01 replied Jul 27, 2022
5 replies
T
Go back to ticket list from the hovering bar
- osTicket 1.16.x (End Of Life) Suggestions and Feedback feature request
- ntozier replied Jul 26, 2022
1 reply
T
Set the start of week to a different day than Sunday in the calendar
- osTicket 1.16.x (End Of Life) Suggestions and Feedback feature request
- KevinTheJedi replied Jul 25, 2022
3 replies
Only allow client (end-user) to reply to tickets by email
- osTicket 1.16.x (End Of Life) Suggestions and Feedback
- KevinTheJedi replied Jun 30, 2022
1 reply
P
Alternative to email requirement when registering new accounts
- osTicket 1.16.x (End Of Life) Troubleshooting and Problems Suggestions and Feedback
- ntozier replied Jun 24, 2022
2 replies
Suggestions?
- osTicket 1.16.x (End Of Life) Suggestions and Feedback General Discussions discussion
- adestrella1027 replied Jun 7, 2022
4 replies
D
Disable self sign up when using LDAP authentication.
- osTicket 1.16.x (End Of Life) Troubleshooting and Problems Suggestions and Feedback
- DBMandrake replied May 25, 2022
3 replies
Ability to delete an entry in the thread
- osTicket 1.16.x (End Of Life) Suggestions and Feedback
- lecoqced replied May 25, 2022
2 replies
M
remember activity dashboard graph choice
- osTicket 1.16.x (End Of Life) Suggestions and Feedback
- NickTheITguy replied May 25, 2022
2 replies
No reopen or Archived without changing Closure Date value
- osTicket 1.16.x (End Of Life) Suggestions and Feedback
- angeland_asi replied May 12, 2022
4 replies

Suggestions and Feedback

Help us improve osTicket. Feature requests for v1.16.x

Changing the order of ticket thread entries (newest on top)

Hide other helptopics

ACL List modification

Show Agent in End User Tickets

Integración de un chat o chat bot en Osticket

Como crear o poner plantillas para correo electrónico

Automatically send a reminder to customers for open tickets with no response

Quoting only parts of previous correspondence in reply

Quick access to FAQ items for replies

Agent backup while away?

Go back to ticket list from the hovering bar

Set the start of week to a different day than Sunday in the calendar

Only allow client (end-user) to reply to tickets by email

Alternative to email requirement when registering new accounts

Suggestions?

Disable self sign up when using LDAP authentication.

Ability to delete an entry in the thread

remember activity dashboard graph choice

No reopen or Archived without changing Closure Date value