Troubleshooting and Problems

Get help with troubleshooting issues in version 1.12.x

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Enable TLS v1.0
- osTicket 1.12.x (End Of Life) Troubleshooting and Problems Installation and Setup Help email
- KevinTheJedi replied Oct 21, 2021
18 replies
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Advanced Serach not working after update from 1.10 to 1.12
- osTicket 1.12.x (End Of Life) Troubleshooting and Problems advanced search
- kevin91 replied Oct 12, 2021
7 replies
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Uploaded language doesn't work
- osTicket 1.12.x (End Of Life) Troubleshooting and Problems language
- julienlg replied Oct 9, 2021
22 replies
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authentication failure STARTTLS failed code 220 response: SMTP server ready
- osTicket 1.12.x (End Of Life) Troubleshooting and Problems Installation and Setup Help
- nayeemhassan replied Sep 17, 2021
26 replies
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No thank-you page redirection
- osTicket 1.12.x (End Of Life) Troubleshooting and Problems help
- macpelos replied Sep 9, 2021
19 replies
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The second list does not change when the main help topic title is changed
- osTicket 1.12.x (End Of Life) Troubleshooting and Problems
- mohankarunasiri replied Aug 20, 2021
22 replies
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New Email & Create New Ticket
- osTicket 1.12.x (End Of Life) Troubleshooting and Problems
- ntozier replied Jul 30, 2021
3 replies
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Filter issue: do not assigns to an agent but replies and close the ticket
- osTicket 1.12.x (End Of Life) Troubleshooting and Problems
- rmartingar replied Apr 23, 2021
6 replies
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cannot print ticket - v1.12.2
- osTicket 1.12.x (End Of Life) Troubleshooting and Problems
- ntozier replied Apr 16, 2021
23 replies
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Searching by attachment count gives an error A1.attachment_count
- osTicket 1.12.x (End Of Life) Troubleshooting and Problems
- thebravoman replied Apr 16, 2021
3 replies
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Clearing entire MySQL database to start fresh
- osTicket 1.12.x (End Of Life) Troubleshooting and Problems
- ghticket replied Apr 14, 2021
3 replies
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[resolved] First page not loading
- osTicket 1.12.x (End Of Life) Troubleshooting and Problems help issue
- ntozier replied Apr 13, 2021
2 replies
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Fetch email settings question
- osTicket 1.12.x (End Of Life) Troubleshooting and Problems
- GilesB replied Apr 1, 2021
3 replies
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Can't change or set user e-mail
- osTicket 1.12.x (End Of Life) Troubleshooting and Problems
- vladunguru replied Mar 26, 2021
3 replies
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ACPu improves overall performance
- osTicket 1.12.x (End Of Life) Troubleshooting and Problems
- ntozier replied Mar 15, 2021
3 replies
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HTTP error 500
- osTicket 1.12.x (End Of Life) Troubleshooting and Problems
- wilmercuison replied Jan 30, 2021
2 replies
A
The server requested authentication method unknown to the client
- osTicket 1.12.x (End Of Life) Troubleshooting and Problems Installation and Setup Help
- esamo replied Jan 26, 2021
4 replies
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SMTP mail function not hiding email "Bcc" header
- osTicket 1.12.x (End Of Life) Troubleshooting and Problems email issue
- ntozier replied Jan 19, 2021
1 reply
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Dept Manager not receiving alerts
- osTicket 1.12.x (End Of Life) Troubleshooting and Problems
- ntozier replied Nov 17, 2020
5 replies
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[resolved] It does not land on the landing page
- osTicket 1.12.x (End Of Life) Troubleshooting and Problems
- ntozier replied Nov 16, 2020
3 replies

Troubleshooting and Problems

Get help with troubleshooting issues in version 1.12.x

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Enable TLS v1.0

Advanced Serach not working after update from 1.10 to 1.12

Uploaded language doesn't work

authentication failure STARTTLS failed code 220 response: SMTP server ready

No thank-you page redirection

The second list does not change when the main help topic title is changed

New Email & Create New Ticket

Filter issue: do not assigns to an agent but replies and close the ticket

cannot print ticket - v1.12.2

Searching by attachment count gives an error A1.attachment_count

Clearing entire MySQL database to start fresh

[resolved] First page not loading

Fetch email settings question

Can't change or set user e-mail

ACPu improves overall performance

HTTP error 500

The server requested authentication method unknown to the client

SMTP mail function not hiding email "Bcc" header

Dept Manager not receiving alerts

[resolved] It does not land on the landing page