We've created a filter that, when rules are mattched, have these actions defined:
1.- Assings the ticket to an specifi agent
2.- Sends to the user a canned response
3.- Closes the ticket
The problem is that action 2 and 3 are done (canned reponse is sent and the ticket is closed) but the assignement to the specific agent is not done. So the ticket has noone to have it assigned in case it gets reopened latter by user.
We're running version 1.12.5