I am trying to make sure my respective department managers are receiving email alerts whenever there is any activity posted to a ticket, either internal or customer facing.
My current settings are as pictured, but the alerts are not being received.
Please help.
Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.
Environment details? (see Admin panel -> Dashboard -> Information)
Mail settings?
Are other emails working?
Yes, I receive the email notification of a ticket creation, but nothing after that, regardless of what the settings are.
Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.
Environment details? (see Admin panel -> Dashboard -> Information)
Mail settings?
Is this what you're looking for sir ?
1.12 is old. Please upgrade to either 1.12.6 or 1.14.3. Then see if you still have the problem.
