I am having an issue where the first page of tickets after loggin in is not loading.

The hosting company wants me to upgrade to higher plan (maybe they are just upselling) since the CPU and RAM usage is high. But I don't understand why only the first page won't load.

This page doesn’t load:
http://mycompanydomain.com/scp/tickets.php?queue=1

While this page seems to load fine
http://mycompanydomain.com/scp/tickets.php?queue=2
<A bunch of tickets are displayed>

Search for tickets etc also seems to show tickets so the data is there in the database (even though that is not very fast).

I am not sure about the cause or how to start diagnosing/fixing. The data and system is critical and I’d welcome any help/suggestions.

Thanks

I will answer my issue. It is now resolved.

It appears that lack of RAM/Processor was the problem after all. I doubled the CPU and increased RAM 4 times.
The system is now more responsive and the pages are loading fine now.

Hope it can help someone facing similar problem.

Glad to hear that you got this sorted. I'll mark this as resolved and close the thread. Please feel free to start a new thread if you have another question, comment, etc.

ntozier changed the title to [resolved] First page not loading.
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