New Email & Create New Ticket

lshengfang · May 14, 2019

I have tried to sent a email to the main email and the system seems like unable to create new Ticket for this email.
The only thing works is on the web replied services. I also tried to replied email on the same ticket but the thread on the web does not update.

Is there something went wrong ?

ntozier · May 14, 2019

It sounds like you are not running cron.php with a task scheduler to pick up emails. Or do not have Admin panel -> Emails -> Settings: Email Fetching enabled.

See:
https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html

bogdanpaun · Jul 30, 2021

ntozier

Hello,

Can you please help me tweaking my osTicket?

I have a problem when users reply by mail on a ticket and the system creates a new ticket.

I would like to deactivate the option on creating new ticket by sending email on our ticket mailbox (ticket@mycompany.com)

Thank you in advance for support!
Bogdan

ntozier · Jul 30, 2021

@bogdanpaun please do not be a necromancer, and please do not hijack other peoples threads.

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Please see this thread:
https://github.com/osTicket/osTicket/issues/2481