I am attaching a Merge modification for OSTicket v1.10 (901e5ea). - The replacement PHP files.- The SQL needed (if you changed your ost prefix from ost_ to something else then you will need to modify the sql file)The Merge Ticket functionality basically sets up a master/child ticket relationship. - You can merge two tickets by opening the child ticket, entering the maser ticket number and clicking MERGE.- You can merge multiple children into a master by simply selecting multiple tickets, entering the master ticket number and clicking MERGE.- You can not merge a "master ticket" into another "master ticket" or a "child ticket" into multiple "master tickets". It is just a "master" / "children" relationship.- Viewing either the master or child tickets includes a "Relations" tab where you can see all the related tickets.- You can delete the links between master and child tickets from the master ticket.Couple of notes..- This is NOT the final version. I will post the rest of the code when it becomes available.- If you select multiple child tickets and click MERGE it will fail if one of the children are already assigned to a master ticket. The dev is working to resolve this by putting up a warning but merging the remaining tickets.- The developer is also working to add a "duplicate ticket" button for the ticket view. This will allow us to take an existing ticket and split it into 2 then delegate out the appropriate workload between staff members or departments. Attached are some screenshots in case you were curious what it looks like.If any of the links/files are missing and you need a copy then please PM me. I will share them with you. The coding work was done to our specification by Martynas Miniots. Please contact him if you need any customization for your project. https://www.upwork.com/fl/move

[osTicket.zip](https://forum.osticket.com/assets/files/migrated/FileUpload/bc/5ce97b4ce0dee803c893b276ed5985.zip)

[ost_ticket_relation.sql.tar.gz](https://forum.osticket.com/assets/files/migrated/FileUpload/66/d0dd532012c2a4c0b132fe78a31e9f.gz)