Cannot create new ticket from Agent Panel - "missing or invalid data"

kbrown1337

I'm officially stumped on this issue with creating new tickets. I have a custom form that I'm using, and I have hidden a few of the default fields that I don't need by just commenting them out in the ticket-open-inc.php file. My ticket form looks like this:

At first I was getting a database error upon ticket creation so I thought that was the issue, but I was able to fix that by deleting a problematic queue. But I can't figure out why I keep getting this "Missing or invalid data - correct any errors below and try again" error. I have tried un-commenting the default fields to see if that would fix it, but the error still shows up. Anyone have any ideas?

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details?
Version of osTicket?
You appear to be missing required fields on your screen shot.

kbrown1337

ntozier I am using Version 1.12.2. Regarding environment details, what would be the most helpful to know?

In the screenshot, the only thing not filled out is the CC field, but that's an optional field. However, even after filling it out I get the same error.

ntozier

see the link in my last response.

I literally mean you are missing fields.

kbrown1337

ntozier Ah I see what you meant. Yes, as I said in my original post, I modified the ticket-open-inc.php file to remove those fields since we don't need them. But I didn't realize the Ticket Source was a required field, which is what was causing the error. When I add the Ticket Source field back into the code, it works.

Do you know if there's a way to remove the requirement for this field so I can remove it entirely? I tried removing the 'required' class from the html tag but the problem remains.

kbrown1337

ntozier I did some more research and dug up an old post that you responded to and was able to get the problem solved by changing the field to not required. Then commenting out the html element seems to do the trick. Is this the best way to go about what I'm trying to achieve? Or is there a better way to hide unnecessary fields?

Also, just as a reference for future issues, here is the post I was talking about

ntozier

This is probably still the best way to do it. 🙂
I haven't tried doing it in a really long time.
I don't think that the field is required to have a value at the database level, so you should be good to go.

kbrown1337

ntozier Got it, thanks for your help 🙂

ntozier

Very welcome.

Should I mark this thread as resolved and close it?