Unable to authenticate the AWS SES server from OsTicket.

muthua

Hi, I've been installed the Osticket 1.11 and followed the instruction as per the document.
Post that i couldn't save the default mailing details in OsTicket.

I am using AWS SES server and I have separate mailbox from WorkMail service. I can able to login the Mailbox with the credentials and reach the AWS IMAP & SMTP server from my end.

Can you check and resolve this issue.

ntozier

Version of PHP?
Webserver and version?
Is there more to that error in the error logs?
Does AWS allow the webserver to talk to the mail server? (Do you have to whitelist the connection or anything)

muthua

ntozier
Kindly help me on this. Now I've upgraded my PHP too.
But still facing an error.

[root@ip-10-171-100-140 ~]# php -v
PHP 7.3.2 (cli) (built: Feb 5 2019 13:10:03) ( NTS )
Copyright (c) 1997-2018 The PHP Group

muthua

Hi, Thanks for your reply.
Please find the details,

Apache/2.4.6 (Red Hat Enterprise Linux) PHP/5.4.16
Yes, all the ports are enabled and still not able to save the details.

I could see the below PHP error in the apache log, seems the PHP version is lower.
Class 'DateTimeImmutable' not found in /var/www/html/support/include/class.misc.php on line 155, referer: http://XXXX/support/scp/emails.php?id=1

Kindly help on this.

ntozier

osTicket does not support PHP 7.3. We support 5.6 - 7.2 at this time. I do not know if osTicket has issues with 7.3, but I would bet that it does.

Techguy

I am getting same issue my php version is V7.2

ntozier

@Techguy please start your own thread after reading the posting guidelines located in this thread: Please read before requesting assistance.

Techguy

Can i ask this user if issue is resolved

ntozier

Thread is 7 months old, I doubt that they will get back to you, but be my guest.

autumnfrost

Here is what I did to get it to work.
Make sure the isername is the full email, and the SMTP is SSL://...
I'm not sure why it says POP, but it should be IMAP + SSL