In the self-registration page, there is a field named "Timezone". But it seems the system does not really reference it. We modified the code to hide this field and assigned a non-timezone characters into it. And it seems the system still works.

Can anyone advise me whether this field (i.e. timezone) is needed?

The self registration page... do you mean the User registration page?
This timezone field is used to select the users timezone. It's only not needed if the user is in the same timezone as the server/osticket site/etc.

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